If you have any questions or would like to find out more information about shopping on Telegraph Shop, please use the links below to jump to the appropriate section.
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top right of every page of our site).
If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".
Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on the main image.
When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.
When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.
The next and final page of the checkout is where you fill in your payment information.
Fill out your payment details and click "Complete Order" to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.
Once your payment has been processed you will be sent an email acknowledging confirmation of your order.
If you require any further information, please call the Telegraph on 0844 871 1494 or email us at email@example.com
Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.
We currently deliver anywhere on the UK mainland.
You will receive an email as an order acknowledgement within an hour of completing the order. Dispatch notification is also sent when your order is leaving our warehouse.
Orders normally dispatch within 72 hours, however please allow up to 21 days from receipt of order for delivery.
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.
All payments by debit or credit card are taken on despatch of the product. Please note we only accept Visa, Mastercard, Maestro and Delta cards - we are sorry but we do not currently accept Switch or American Express.
How do I return my goods?
Money Back Guarantee: If you are not completely satisfied with your purchase, simply return it within seven days, in its original packaging for a prompt replacement, exchange or refund of the item price. No claims for goods lost in transit can be made after 60 days. Your statutory rights are not affected.
Do I get a warranty?
You receive a 12 month warranty with every product purchased. This is applicable to the first order date and not applied to any subsequent replacements. The warranty entitles you to a repair or replacement of a faulty item resulting from a manufacturing defect. Your statutory rights are not affected.
Telegraph Media Group Limited ("we", "us" or "our" for short) is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Telegraph Media Group Limited is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:
Data Protection Officer
Telegraph Media Group Limited,
111 Buckingham Palace Road,
Information supplied by you to www.shop.telegraph.co.uk (our "website" for short) is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.
We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use by using Secure Sockets Layer 128-bit encryption verified through Thawte. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.
We, together with our group of companies from time to time and the Spectator (1828) Limited (the "Telegraph") may collect and process the following information about you:
The Telegraph may use your personal information to:
The Telegraph may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. The Telegraph does not sell or otherwise share your personal information with third parties without your consent except in the following instances:
We may also use this information to improve the website and our service and to monitor website usage.
We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to firstname.lastname@example.org or write to Data Protection Officer, Telegraph Media Group Limited, 111 Buckingham Palace Road, London, SW1W 0DT. There may be an administrative charge for providing a copy of this information.
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing email@example.com.
The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on our website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.
Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.
If you would like to disable "third party" cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party's website and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine.
Here are links to the two main third party advertising platforms we use, each of which have instructions on how to do this:
You can also visit the trade body representing these advertising companies for more information on how to opt out of these cookies: http://youronlinechoices.com/
Please read these conditions carefully before ordering any goods or services from Telegraph Solutions. You should understand that by ordering any goods or services from the Telegraph Solutions online you agree to be bound by these conditions.
You should print a copy of these terms and conditions for your future reference.
Please click on the button marked "I accept" at the end of these terms and conditions if you accept these conditions. Please understand that if you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.
You can contact us in the UK about the Telegraph Shop by telephone on 0844 871 1494 or by e-mail to firstname.lastname@example.org
This site is only intended for use by people resident in the UK mainland and we currently do not accept any orders from individuals outside the UK mainland.
By placing an order through our site you warrant that:
Please note that the Telegraph Solutions website is operated by Easylife Group Ltd. The resulting legal contract is between you and Easylife and is subject to any other terms and conditions of Easylife.
These will be notified to you directly by the Supplier. There will be no contract of any kind between you and Telegraph Media Group Limited in respect of the supply of any goods or services from this site (other than this contract for the supply of services in respect of use of the site and access to the Telegraph Solutions website).
The prices for any goods or services ordered from the Supplier through this site (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT and delivery costs (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.
We accept payment with MasterCard, Visa and Debit Cards. Please note we only accept Visa, Mastercard, Maestro and Delta cards - we are sorry but we do not currently accept Switch or American Express.
Your order will be fulfilled directly by Easylife Group Ltd by any fulfilment date set out in the Confirmation.
You will have the right to cancel the order with the Supplier for up to 7 working days after the day following the delivery of the Products, unless the Products are perishable or personalised for you (in which case you may not be entitled to cancel the order). Details of how you can cancel will be confirmed to you in writing along with your order.
If you receive a faulty Product, you should contact the Easylifewithin 30 days and the Supplier will refund your costs for the Product and postage for returning the Product.
This cancellation, returns and refund policy does not affect your statutory rights.
Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.
We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)
We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.
by phone: 0844 871 1494
Customer Care line opening times:
Mon-Wed: 8am - 9pm
Thur-Fri: 8am - 7pm
Sat-Sun: 9am - 6pm